This blog is the second in a series showcasing J&M Plating’s operation, its people, and what makes us a great place to work and do business.
The words “customer service” tend to bring a certain image to mind for most people. In today’s day and age, it’s fair to assume these words immediately conjure up an image of a bustling call center—an office full of ringing phones with angry or frustrated customers on one end and defeated service agents on the other. While this may be the case with some businesses, it couldn’t be further from reality at J&M Plating. Our Customer Service Practice Group knocks it out of the park when it comes to providing quality service to our clients—and they work just as hard for our employees!
Whether they are expediting a particular order, answering a follow-up question for a client, or confirming that we will deliver on our promises, our agents are always available during office hours to simplify the client’s experience and maximize our organization’s potential. A core value here at J&M Plating is providing quality service to every single client. As such, it makes sense for us to have our customer service department in the center of the facility and the middle of the action.
Our managers and supervisors keep our customer service representatives in the loop. Ensuring they are well informed on business issues guarantees our clients have quick responses to their questions and empowers our agents when they take the lead on client inquiries. Because of the strong client relationships they cultivate, we can thrive as an organization.
J&M Plating is proud beyond measure of all our employees—and we know that every one of those employees would agree that the customer service expertise shown everyday by our customer facing team deserves more than a simple “thank you!” They go the extra mile with every client and provide personalized, high-quality service to every person that has the opportunity to interact with them. We see you. We thank you. We appreciate you.